Samantha Villanueva                                                                Â

Samantha Villanueva                                                                                 8October2002                                                                                 Mkt 130 I. Summary In an article titled wiz With a Smile, Erin Strout discusses the significance of managers stressing customer service to their sell employees. She claims that a sales associates grammar and body expressive style of speaking atomic number 18 both aspects taken into account by a customer. Strout supports the idea that with proper training, retail managers should empower their employees to make their own decisions when messinessing with customers. She believes that when authorisation buyers argon entirely greeted in the similar e xact manner and dealt with according to a strict policy, they bequeath most often view their discretionment as impersonal. Strout excessively emphasizes the need for the customer to spirit important. She points out that numerous clock sales associates size up customers due to the carriage they run into and therefore discriminate when providing customer service. While it is germinal to deal with different types of customers in diverse manners, it is not bankable to treat possible buyers with varying levels of courtesy and respect. II. Analysis/ employment As the Retail Manager of Hottie Clothing in fleeceable V all in all in alley, it is my duty to oversee the performance of all store employees. The interaction between sales associates and customers is crucial. Therefore, it is important that I ensure that all employees atomic number 18 flexible when dealing with different customers.

I retrieve that mosttimes sales associates will pick and choose the types of potential buyers they are willing to help. Because I believe this habit is both unprofessional and lazy, I try to train employees to adapt to the needs of the potential buyer. When my employee customizes his/her service to the customer, most likely the customer will disembodied spirit confident in their purchase and in their decision to shop at our store. I honestly believe that this skill comes easier to any(prenominal) than others, but with practice, any sales associate can bugger off comfortable with all types of customers. I stress to employees as rise as to myself that each and every customer contributes to the success of our store. Therefor e, they all deserve our courtesy and undivided attention! If you want to press a full essay, order it on our website: BestEssayCheap.com

If you want to get a full essay, visit our page: cheap essay